- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you of anticipated delivery date. If you are not satisfied with the new delivery date we will refund you the total amount of your order, using the original method of payment.
- Delivery Location
Items offered on our website are only available for delivery to addresses in North America, (Canada and mainland USA). [We also accept orders from international customers who are shipping to addresses in North America, (Canada and mainland USA) only. Any shipments outside of North America, (Canada and mainland USA) are not available at this time.
- Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on [Sundays or Holidays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
- Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Sales tax is charged according to the province or territory to which the item is shipped.
- Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com.